People are central to change, both in making change happen and being impacted by the changes. Global Conductor supports client organizational change management initiatives through the application of a structured process and a proven set of tools to lead the people side of change to a successful outcome through our three primary People Enablement services:
Global Conductor uses our tools and techniques to develop a clear picture of our client’s key stakeholders, both internal and external, and then develops a Stakeholder Management Plan tailored to the specific stakeholders and their impact to the program. Throughout key points in the project lifecycle, the specific needs of the individual stakeholders are managed through various means, including communications and training.
To manage sustainable change, Global Conductor helps you create the strategy for communications, starting with a clear vision of the project and associated messaging. The communication plan will address the various audiences along with their information needs and appropriate media and timing, aligned with project milestones.
Global Conductor helps ensure that your organization is fully prepared for the change through various tools including user needs assessment, training development and execution. This is a natural part of our Systems Integration service areas but can also be specialized to key policy, process and systems training areas required for the effectiveness of your employees and internal and external customers. We have also assisted in the knowledge management process associated with the effects of mergers and acquisitions, establishment of new shared services and BPO organizations and corporate relocations.